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Women face unique challenges for success. It is a fact that in many developing countries culture and social conditioning has not enabled women to unleash their full potential especially in leadership roles. Today in a world environment that is becoming increasingly globalised, uncertain and unpredictable, the importance of effective leadership cannot be ignored. Women are now entering the work place in unprecedented numbers and now beginning to hold high executive and leadership positions in all sectors.

This workshop is designed to equip women leaders with the skills needed to think and behave strategically. It focuses on understanding organizational culture, developing organizational savvy and examining the sources of power to lead change initiatives. It includes lessons from successful women, discussions of values, assumptions and leadership behaviors and the ingredients of transformational leadership.

Apart from unlearning the traditional mindsets and social conditioning, women leaders also need to empower other women to continuously improve and push the limits that have been placed on their full participation in the workplace. Women need to know that they can be very effective in the higher levels of leadership and have to appreciate that they are good at what they do, and that their greatest opportunity is that they can choose what they want to be, only by investing in the necessary core competencies, attitude and skills.


Participants will be able to:-

       To enhance knowledge and understanding of leadership and strategic management in view of  the new challenges leaders face today;

       To explore the different managerial and leadership styles, personal values and uses of power in the organization;

       To examine their own leadership skill-set necessary for enhancement to be more effective strategically and operationally;

       To  understand the significance of relationship management  and networking skills in order to be an effective leader, handle better some of the special challenges facing women in leadership roles;

       To recognize self-limiting behaviors and attitudes and act with more confidence and self-belief;

       To be aware of the impact of  inspiring vision  and relating it to the moment s of truth in delivering service;

       To apply techniques for increasing  their visibility and impact;

       To create support to sustain their progress beyond the course.


Date:    6th to 10th May 2019                        Venue: Arusha, Tanzania

Duration and Method

5 days. Alternation of short “theory” sequences with group discussions/presentations, role-plays, dialogues and exciting activities.

Target Audience:

 Top Women Executives, Directors, Managers and Senior Officers in leadership position and those being groomed to take leadership roles.


Course date: 06-05-2019 8:00 am
Course End Date: 10-05-2019 4:00 pm
Capacity: Unlimited


Utility tariff for public services affects the welfare of communities, resource allocation, as well as the financial performances of public utilities. One objective of utility tariff setting is to ensure that tariff obtains adequate revenue for the public utility to meet its financial obligations including operations and maintenance costs, debt service, protect the interests of consumers, taxes, and returns on equity. Given that tariffs setting and computations involves the complex and diverse variables such as Acts and Regulations, Principles and other economic factors, this workshop has  been designed  to Board Members. It aims at refreshing participants to  share principles and practice in examining  pricing structure for promoting investments processing and transmissions, distribution tariffs, but take into account the rights of the consumers.

Learning Outcomes

At the end of the sessions, participants will be able to answer these questions

· How does Energy and Water Utilities Regulatory Authority Acts (Cap 414) and its Regulations and Petroleum Acts Cap 392 for Pricing Control facilitate price settings ?

· What are general principles and factors of setting tariffs rates in Tanzania

· How to conduct price reviews, end customer tariff calculation  and its  rate structures from  a utility’s perspective

· What are options for improving affordability and reducing subsidies; categorizing costs: customer costs, volumetric and demand/capacity costs in Water, Gas and Petroleum

· What are common challenges and best practices in utility (electricity, water and gas) tariffs rates and pricing and innovative ideas for addressing them.

Delivery Methodology

The workshop will be conducted via PowerPoint presentations, analyses of short case studies, discussion and writing action plan exercises.

Target Audience

Board Members and Management  Team of the Utility  Service Providers and Regulatory Authority.

 Venue: Arusha

 Date:     6th-8th May 2019

Course date: 06-05-2019 8:00 am
Course End Date: 10-05-2019 4:00 pm
Capacity: Unlimited


The need for an efficient and effective records management system cannot be overemphasized; it is an issue that cuts across all areas of public sector management, administration, legal and judicial reforms. It underpins the planning and budgeting process and provides the basis for accountability. Well kept records and well functioning records management systems are also important for effective delivery of services to citizens in all areas of public services; since it facilitates the decision making process and forms an essential component of the operational environment required for the execution of effective policies and programmes. Furthermore, it should be understood that records are necessary for growth, efficiency and successful operation of any organisation/office. It is from records that an organisation/office gets information that will assist to achieve its objectives, monitor the performance of its operations, identify past and emerging problems (and have possible solutions in place), improve the quality of performance and hence productivity.



The workshop will address the entire spectrum of basic principles and practices of records keeping and records management throughout the record lifecycle in both paper and electronic records management. The programme is also aimed at imparting working knowledge, professional skill, practical experience and increased awareness of the importance, range and scope of records and information management to all participants. Skills in analysing, designing and maintaining efficient records management programme with special emphasis on the improving organisational service delivery will be developed.



Training Methodology

The training method will be highly participative with group discussions and case studies where by experiences from the participants will be drawn. In addition participants will have opportunity to visit and witness the most successful organisation to learn the best practices. Participants will also have an opportunity to effectively identify the contending weaknesses of their registries and practically try to propose solutions for improvement. Each participants will prepare a workable action plan in reflection to the lesson learn and Ideal situation in their respective offices.



Target group

This workshop is suitable for all Records Supervisors and Custodians whose duty is to create, use and maintaining organisational records/Information such as Records Management Assistants/Officers, Human Resource Officers, IT experts, Executive Assistants and Administrative Officers.


Proposed duration

This is a one week (five days) workshop which will be intensively conducted in three session with maximum of two hours in each session per day. One day will be spent on the study visit to an office which practices good records management systems.



Dates & time:  6-10 May, 2019



Course date: 06-05-2019 8:00 am
Course End Date: 10-05-2019 4:00 pm
Capacity: Unlimited


Over the past 10 years, the Government experienced various challenges in effective management of Human Resource and Payroll operations. Among the challenges include ineffective and outdated HR and Payroll business processes that led to delays in effecting changes on various personnel actions including promotions, transfer, pay and exit from the payroll. In response to these challenges, various reforms; aimed at reforming the business processes and putting in place effective systems and structures to manage Human Resource and Payroll were introduced.

In harnessing the opportunities provided by Information and Communications Technology, an integrated Human Resource and Payroll management system, known as Human Capital Management Information Systems- HCMIS was implemented as a tool for effective management of HR and Payroll in the Public Service.

Objectives of the Workshop

The objective of this workshop is :-

To empower employers and the government as a whole with correct and up-to-date HR and Payroll data and information of the employees they manage for effective decision making.
To ensure that new public servants are entered into the payroll and are paid timely.
To ensure that any personnel action to the public servants is effected accordingly and triggers salary changes promptly.
To ensure that all existing public service‘s HR and Payroll guidelines and procedures are always enforced during changes on employee status.
To eliminate the prolonged salary arrears problem in the Public Service.
To eliminate critical problems of ghost workers in the Public Service.

Course/workshop delivery

The program shall be delivered at Tanzania Global Learning Agency (TaGLA)’s premises. Each participant will have access to the system and practice in the real time. Participants shall be engaged through short interactive presentations, case studies, exercises and discussions.



Target group

The workshop outline targets Officers on Government institution and Agency Executive Officers; Human Resource Officer (HRO) and Administrative Officers (ADO) from Local government  and Independent Government Departments.

Proposed duration and method:

The workshop is designed to last 80 hours in total. The workshop will be provided in both theoretical and practical.

Dates & time: 13th to 24th May, 2019


Course date: 13-05-2019 8:00 am
Course End Date: 24-05-2019 4:00 pm
Capacity: Unlimited


The workshop provides the latest philosophies, methods and tools to be able to complete the two most important areas of training –Training Needs Analysis (TNA) and Evaluation. It will also show those attending how to demonstrate the added value of training activities. In today’s complex working climate, these are the two areas that will really make a difference to any training function.

In this workshop, participants will:

· Find out about the new process for doing TNA

· Know how to become more precise with TNA

· Master Competency frame works

· Learn about the new evaluation model

· Be able to prioritize training, show training costs and calculate ROI

 Objectives of the Workshop

· Identify and be able to use the 4-level model for doing Training Needs Analysis

· Have practiced the techniques in a practical and understandable way

· Master how competencies are constructed and know which ones are the best to harness to get good results

· Use the new priority process to be able to prioritize all training requests in a logical way that is easy to understand

· Master training evaluation using the 10-step model

· Know which training is suitable for evaluation and which ones are not

· Practice evaluating a series of training courses


Organizational Impact

· Having a standard and auditable approach to training

· Having a much higher success rate and identifying the right training through a process approach to TNA and evaluation

· Knowing which software to use to enhance and speed up TNA including automation

· Having concrete information which will show clearly the value of training to the organization

· Having confident and competent staff

· Having an evaluation model which will provide consistent results


Who should attend

Directors, Managers, Supervisors who are involved with training and development, anyone in training or HR who needs to master either TNA or evaluation, who need to understand how training can be measured, those interested in maximizing the training budgets and  responsible for training budgets and who need to know what’s required.


Training Methodology

This is a practical and fast track course, which will use case studies to enhance the learning. Throughout the week, delegates will be able to work on real case studies to bring the methodologies to life.


Venue: Morogoro


Date: 13th  to 17th  May, 2019

Course date: 13-05-2019 8:00 am
Course End Date: 17-05-2019 4:00 pm
Capacity: Unlimited

Our Partners

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The Government Executive Agency that is responsible for capacity building under the President’s Office Public Service Management.