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Wakala wa Mafunzo kwa Njia ya Mtandao (Tanzania Global Learning Agency (TaGLA) imeandaa mafunzo ya Kujiandaa na Maisha Baada ya Kustaafu Kazi. Mafunzo haya ni fursa ya pekee kwa wafanyakazi walio katika ajira rasmi kuweza kutafakari,kutathimini na kupanga maisha yao baada ya kustaafu. Mafunzo haya yataendeshwa kwa muda wa siku tano .


Lengo la mafunzo haya ni kuwapa washiriki maarifa,mbinu na uzoefu wa jinsi ya kujiandaa vema na maisha baada ya kustaafu. Tafiti mbalimbali zimebaini kuwa wastaafu wengi hukumbwa na  misukosuko mingi ya kifedha, kiafya na kimaisha kwa ujumla. Moja kati ya sababu kubwa  ya wastaafu kukumbwa na misukosuko hiyo na kushindwa kuihimili vema ni kutokuwa na mipango madhubuti ya maisha baada ya kustaafu kazi.

Mafunzo ya Kujiandaa na Maisha Baada ya Kustaafu Kazi   yamelenga     kumwezesha mfanyakazi kuanza mapema kuandaa mpango binafsi wa kujiandaa kustaafu.   Mafunzo pia yatatoa fursa  kwa washiriki                  kubadilishana ufahamu na uzoefu     kutokana na  mazingira watokayo.

 Malengo mahsusi ya mafunzo haya ni:-

· Kuwaandaa washiriki kisaikolojia juu ya maisha baada ya kustaafu,

· Kuwaelimisha juu ya kuandaa mpango binafsi wa kustaafu,

· Kuwapa mbinu za kijasiriamali na stadi za maisha,

· Kutoa elimu ya afya.


Wale wote walio   katika ajira rasmi.

Tarehe:  16– 20 Disemba 2019 Mahali : Morogoro


Course date: 16-12-2019 8:00 am
Course End Date: 20-12-2019 4:00 pm
Capacity: Unlimited


In today's competitive business environment, good relations are essential to secure thriving business and an effective tool for cutting costs. This course emphasis the role that each person plays towards good customer relations and service provision within their organization. Time will be spent on developing participants’ telephone and conversation skills, analyzing areas for self-improvement so that each participant takes away a personal action plan.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.


Good customer care is the key to the success of any organisation. This workshop provides participants with the necessary skills to understand and exceed customer expectations. This will not only result in customers who will return but also increased job satisfaction, staff morale and motivation – all of which will have a positive impact on organisational performance. For any organisation’s objectives achievement to be successful, quality assurance is indispensable. The workshop will also include an element of quality assurance based on the fact that the intended organisational objectives can only be achieved when the procedures and guidelines in place are adhered to.  The training will be conducted in Kiswahili and English.



The expected output of the workshop will include;

Trained staff on CARE (i.e. Communication: developing the skills of positive communication; Accountability: being proactive and taking responsibility; Respect: valuing customers as very important; Excellence: identifying & exceeding customer expectations).
Trained staff on quality assurance who appreciates the role of  quality assurance policies which help to define the way that organisations handles every step of the process in order to meet the needs of the clients.
To know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.
Participants would be able to apply quality tools to monitor and control processes to assist continuous improvement.


The workshop targets low and middle cadre officers who attend to clients in their everyday work, guards, the front desk officers in and private and public sectors.

Venue: Morogoro

Dates: 16th to 20th December, 2019

Course date: 16-12-2019 8:00 am
Course End Date: 20-12-2019 4:00 pm
Capacity: Unlimited


Over the past 10 years, the Government experienced various challenges in effective management of Human Resource and Payroll operations. Among the challenges include ineffective and outdated HR and Payroll business processes that led to delays in effecting changes on various personnel actions including promotions, transfer, pay and exit from the payroll. In response to these challenges, various reforms; aimed at reforming the business processes and putting in place effective systems and structures to manage Human Resource and Payroll were introduced.

In harnessing the opportunities provided by Information and Communications Technology, an integrated Human Resource and Payroll management system, known as Human Capital Management Information Systems- HCMIS was implemented as a tool for effective management of HR and Payroll in the Public Service.

Objectives of the Workshop

The objective of this workshop is :-

To empower employers and the government as a whole with correct and up-to-date HR and Payroll data and information of the employees they manage for effective decision making.
To ensure that new public servants are entered into the payroll and are paid timely.
To ensure that any personnel action to the public servants is effected accordingly and triggers salary changes promptly.
To ensure that all existing public service‘s HR and Payroll guidelines and procedures are always enforced during changes on employee status.
To eliminate the prolonged salary arrears problem in the Public Service.
To eliminate critical problems of ghost workers in the Public Service.

Course/workshop delivery

The program shall be delivered at Tanzania Global Learning Agency (TaGLA)’s premises. Each participant will have access to the system and practice in the real time. Participants shall be engaged through short interactive presentations, case studies, exercises and discussions.

Target group

The workshop outline targets Officers on Government institution and Agency Executive Officers; Human Resource Officer (HRO) and Administrative Officers (ADO) from Local government  and Independent Government Departments. Only Government Officers from Tanzania Mainland.

Proposed duration and method:

The workshop is designed to last 80 hours in total. The workshop will be provided in both theoretical and practical.

Dates & time: 20th to 31st  January, 2020


Course date: 20-01-2020 8:00 am
Course End Date: 31-01-2020 4:00 pm
Capacity: Unlimited

Workshop Overview

An effective induction is essential for new board members if they are to maximize their contribution within a reasonably short time scale.  Boards are also being required to go much further than just blindly applying principles and recommendations – since these do not guarantee an effective board. The thinking through and robust and appropriate application of the principles and recommendations in each specific context (sector, business, operational environment, stakeholder universe etc.) is what needs to be addressed in order to build an effective board.

Learning Contents

¾     Introduction to the role of the Board

¾     Directors Duties and Board Dynamics

¾     Board Processes and Board Dynamics

¾     Strategy and Direction – the purpose and vision of the organization

¾     Corporate Culture – the values upon which the vision runs

¾     Sustainability

¾     Risk Governance and Oversight

¾     Overseeing Legal Compliance

¾     Board Renewal.

Learning Outcome:-

¾     Exploring roles, duties, liabilities and responsibilities of board members to enhance board performance and effectiveness;

¾     Implementing strategic board leadership skills to foster successful strategy execution and performance;

¾     Ensuring compliance to the range of laws, rules, codes and standards relating to the role of the board;

¾     Enhancing decision-making that fully takes into account the wide range of legitimate material interests of the full variety of stakeholders;

¾ Maintaining good relations with shareholders through participatory management and effective communication;

¾   Overcoming challenges on dealing with conflict of interest in the boardroom to achieve organizational objectives;

¾    Fostering organizational dynamics to establish better communication between management and board members;

¾   Evaluating financial terms and concepts essential to board members to conserve the organization’s financial health;

¾     Reinforcing a culture of accountability and integrity through formulated policies;

¾     Examining the board’s role in corporate governance and compliance requirements;

¾     Managing board differences and influencing them to work towards a common goal.

 Target Audience:

Board Members, Chairpersons, Board Directors, Corporate Secretaries, CEOs, Directors and Senior Management Members

Date:  29TH  TO 31ST JANUARY 2019           Venue:  ARUSHA

Course date: 29-01-2020 8:00 am
Course End Date: 31-01-2020 4:00 pm
Capacity: Unlimited

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The Government Executive Agency that is responsible for capacity building under the President’s Office Public Service Management.