Wasiliana Nasi: info@tagla.go.tz | +255 22 2123705 / +255 22 2123709 / +255 22 223711


Traditional mode of delivery, where learners and the facilitator will be on the same venue.


The need for an efficient and effective records management system cannot be overemphasized; it is an issue that cuts across all areas of public sector management, administration, legal and judicial reforms. It underpins the planning and budgeting process and provides the basis for accountability. Well kept records and well functioning records management systems are also important for effective delivery of services to citizens in all areas of public services; since it facilitates the decision making process and forms an essential component of the operational environment required for the execution of effective policies and programmes. Furthermore, it should be understood that records are necessary for growth, efficiency and successful operation of any organisation/office. It is from records that an organisation/office gets information that will assist to achieve its objectives, monitor the performance of its operations, identify past and emerging problems (and have possible solutions in place), improve the quality of performance and hence productivity.



The workshop will address the entire spectrum of basic principles and practices of records keeping and records management throughout the record lifecycle in both paper and electronic records management. The programme is also aimed at imparting working knowledge, professional skill, practical experience and increased awareness of the importance, range and scope of records and information management to all participants. Skills in analysing, designing and maintaining efficient records management programme with special emphasis on the improving organisational service delivery will be developed.



Training Methodology

The training method will be highly participative with group discussions and case studies where by experiences from the participants will be drawn. In addition participants will have opportunity to visit and witness the most successful organisation to learn the best practices. Participants will also have an opportunity to effectively identify the contending weaknesses of their registries and practically try to propose solutions for improvement. Each participants will prepare a workable action plan in reflection to the lesson learn and Ideal situation in their respective offices.



Target group

This workshop is suitable for all Records Supervisors and Custodians whose duty is to create, use and maintaining organisational records/Information such as Records Management Assistants/Officers, Human Resource Officers, IT experts, Executive Assistants and Administrative Officers.


Proposed duration

This is a one week (five days) workshop which will be intensively conducted in three session with maximum of two hours in each session per day. One day will be spent on the study visit to an office which practices good records management systems.



Dates & time:  6-10 May, 2019



Course date: 06-05-2019 8:00 am
Course End Date: 10-05-2019 4:00 pm
Capacity: Unlimited


Utility tariff for public services affects the welfare of communities, resource allocation, as well as the financial performances of public utilities. One objective of utility tariff setting is to ensure that tariff obtains adequate revenue for the public utility to meet its financial obligations including operations and maintenance costs, debt service, protect the interests of consumers, taxes, and returns on equity. Given that tariffs setting and computations involves the complex and diverse variables such as Acts and Regulations, Principles and other economic factors, this workshop has  been designed  to Board Members. It aims at refreshing participants to  share principles and practice in examining  pricing structure for promoting investments processing and transmissions, distribution tariffs, but take into account the rights of the consumers.

Learning Outcomes

At the end of the sessions, participants will be able to answer these questions

· How does Energy and Water Utilities Regulatory Authority Acts (Cap 414) and its Regulations and Petroleum Acts Cap 392 for Pricing Control facilitate price settings ?

· What are general principles and factors of setting tariffs rates in Tanzania

· How to conduct price reviews, end customer tariff calculation  and its  rate structures from  a utility’s perspective

· What are options for improving affordability and reducing subsidies; categorizing costs: customer costs, volumetric and demand/capacity costs in Water, Gas and Petroleum

· What are common challenges and best practices in utility (electricity, water and gas) tariffs rates and pricing and innovative ideas for addressing them.

Delivery Methodology

The workshop will be conducted via PowerPoint presentations, analyses of short case studies, discussion and writing action plan exercises.

Target Audience

Board Members and Management  Team of the Utility  Service Providers and Regulatory Authority.

 Venue: Arusha

 Date:     6th-8th May 2019

Course date: 06-05-2019 8:00 am
Course End Date: 10-05-2019 4:00 pm
Capacity: Unlimited


The workshop provides the latest philosophies, methods and tools to be able to complete the two most important areas of training –Training Needs Analysis (TNA) and Evaluation. It will also show those attending how to demonstrate the added value of training activities. In today’s complex working climate, these are the two areas that will really make a difference to any training function.

In this workshop, participants will:

· Find out about the new process for doing TNA

· Know how to become more precise with TNA

· Master Competency frame works

· Learn about the new evaluation model

· Be able to prioritize training, show training costs and calculate ROI

 Objectives of the Workshop

· Identify and be able to use the 4-level model for doing Training Needs Analysis

· Have practiced the techniques in a practical and understandable way

· Master how competencies are constructed and know which ones are the best to harness to get good results

· Use the new priority process to be able to prioritize all training requests in a logical way that is easy to understand

· Master training evaluation using the 10-step model

· Know which training is suitable for evaluation and which ones are not

· Practice evaluating a series of training courses


Organizational Impact

· Having a standard and auditable approach to training

· Having a much higher success rate and identifying the right training through a process approach to TNA and evaluation

· Knowing which software to use to enhance and speed up TNA including automation

· Having concrete information which will show clearly the value of training to the organization

· Having confident and competent staff

· Having an evaluation model which will provide consistent results


Who should attend

Directors, Managers, Supervisors who are involved with training and development, anyone in training or HR who needs to master either TNA or evaluation, who need to understand how training can be measured, those interested in maximizing the training budgets and  responsible for training budgets and who need to know what’s required.


Training Methodology

This is a practical and fast track course, which will use case studies to enhance the learning. Throughout the week, delegates will be able to work on real case studies to bring the methodologies to life.


Venue: Morogoro


Date: 13th  to 17th  May, 2019

Course date: 13-05-2019 8:00 am
Course End Date: 17-05-2019 4:00 pm
Capacity: Unlimited


The success of every executive depends on the quality, efficiency and effectiveness of the executive assistant under him/her. Behind every successful executive there is an effective and efficient executive assistant – someone who is good and skilled enough to keep the boss organized, on time and on track. During this course/seminar, participants will learn how to run the modern office and stay in control, no matter how hectic the day gets. Further, they will learn how to build personal credibility with the boss and other people, deal with difficult people, learn to say ‘no’ without closing doors, manage their time and personal stress effectively, improve their interpersonal skills, human relations, problem-solving, decision making, telephone etiquette skills, etc. Skills practice exercises, interactive participation, discussions, group activities, role-plays, PowerPoint presentations, etc. will be used to impart the required competences.


At the end of this program participants will understand what it takes beyond technical skills to be a first-rate executive assistant. Participants will demonstrate capacity for increased productivity, improved human relations, communication and interpersonal skills, stronger problem- solving, decision-making, stress and time management techniques, organizing office meetings and events, and the ability to take on more responsibilities.


The seminar will be conducted via PowerPoint presentations, analyses of short case studies, discussion and writing action plan exercises.

TARGET group

This course is suitable for people who serve as personal assistants executive assistant, administrative assistants, office assistants, secretaries, telephone operators, record officers and all those whose job descriptions requires them to assist executives of organizations.

DATE: 20th to 24th May 2019 


VENUE : Morogoro


Course date: 20-05-2019 8:00 am
Course End Date: 24-05-2019 4:00 pm
Capacity: Unlimited

Description: -

The role of risk has become increasingly challenging as expectations for board engagement are at all time highs. Risk is a pervasive part of everyday business and organizational strategy. But, the complexity of business transactions, technology advances, globalization, speed of product cycles, and the overall pace of change have increased the volume and complexities of risks facing organizations over the last decade.

Tanzania Global Learning Agency brings to you a 3 Day Interactive Workshop on Effective Enterprise Risk Oversight that will transform your thinking and understanding of Enterprise Risk Management, and allow you to see things from a Board’s perspective.

Workshop Objective: -

The objective of the three day workshop is  train on the Board’s responsibility for Enterprise Risk Management; Understanding your organisation’s risk philosophy and concur with the risk appetite; Know to which extent management has established effective enterprise risk management of your organization; Review the organisation’s portfolio of risk and consider it against the risk appetite and be apprised of the most significant risks and whether management is responding appropriately.

Targeting audience : -

Board Chairpersons, Ministerial Advisory Boards, Executive Directors, CEOs, Legal Secretaries; Executive Secretaries; Chief Risk Officers; Risk Management Professionals; Internal Audit Professionals; Compliance Professionals; Finance Professionals and Chief Actuarial.


Dates:    27th to 29th May, 2019


Venue: Arusha, Tanzania

Course date: 27-05-2019 8:00 am
Course End Date: 29-05-2019 4:00 pm
Capacity: Unlimited