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Customer Care and Services Management

INTRODUCTION

In today's competitive business environment, good relations are essential to secure thriving business and an effective tool for cutting costs. This course emphasis the role that each person plays towards good customer relations and service provision within their organization. Time will be spent on developing participants’ telephone and conversation skills, analyzing areas for self-improvement so that each participant takes away a personal action plan.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.

WORKSHOP OBJECTIVES

Equipping participants with skills in handling difficult customers; how to ensure that your personal style helps not hinders; gain confidence in dealing with different types of people on the telephone; and turn complaints into opportunities, with the aim of maintaining the satisfaction and loyalty of existing and new customers.

OUTCOME OF THE WORKSHOP?

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

TRAINING METHODOLOGY

A highly interactive mode of training will be adopted to make the training not only KNOWLEDGE ORIENTED AND INFORMATIVE but also EXCITING and ENTERTAINING throughout five days.

Some of the modalities will include: -

Brief PowerPoint presentations
Individual & group assignments and presentations
Role plays (inside and outside the training venue)
Testimonials.

Case studies, video clips, music, pictures, diagrams, illustrations and DAILY SURPRISE TIP from TaGLA KNOWLEDGE Bank.

Venue: Morogoro

 

Dates:  11 15 December, 2017

Course Properties

Course date: 11-12-2017 11:00 am
Course End Date: 15-12-2017 3:00 pm
Capacity Unlimited
Location Morogoro
We are no longer accepting registration for this event