CUSTOMER SERVICE MANAGEMENT AND QUALITY ASSURANCE WORKSHOP
In today's competitive business environment, good relations are essential to secure thriving business and an effective tool for cutting costs. This course emphasis the role that each person plays towards good customer relations and service provision within their organization. Time will be spent on developing participants’ telephone and conversation skills, analyzing areas for self-improvement so that each participant takes away a personal action plan.
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.
Good customer care is the key to the success of any organisation. This workshop provides participants with the necessary skills to understand and exceed customer expectations. This will not only result in customers who will return but also increased job satisfaction, staff morale and motivation – all of which will have a positive impact on organisational performance. For any organisation’s objectives achievement to be successful, quality assurance is indispensable. The workshop will also include an element of quality assurance based on the fact that the intended organisational objectives can only be achieved when the procedures and guidelines in place are adhered to. The training will be conducted in Kiswahili and English.
EXPECTED OUTPUT OF THE WORKSHOP
The expected output of the workshop will include;
The workshop targets low and middle cadre officers who attend to clients in their everyday work, guards, the front desk officers in and private and public sectors.
Dates: 25th to 28th November, 2019
|Course date:||25-11-2019 8:00 am|
|Course End Date:||29-11-2019 4:00 pm|