Wasiliana Nasi: info@tagla.go.tz | +255 22 2123705 / +255 22 2123709 / +255 22 223711


Traditional mode of delivery, where learners and the facilitator will be on the same venue.


In today's competitive business environment, good relations are essential to secure thriving business and an effective tool for cutting costs. This course emphasis the role that each person plays towards good customer relations and service provision within their organization. Time will be spent on developing participants’ telephone and conversation skills, analyzing areas for self-improvement so that each participant takes away a personal action plan.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.


Equipping participants with skills in handling difficult customers; how to ensure that your personal style helps not hinders; gain confidence in dealing with different types of people on the telephone; and turn complaints into opportunities, with the aim of maintaining the satisfaction and loyalty of existing and new customers.


Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.


A highly interactive mode of training will be adopted to make the training not only KNOWLEDGE ORIENTED AND INFORMATIVE but also EXCITING and ENTERTAINING throughout five days.

Some of the modalities will include: -

Brief PowerPoint presentations
Individual & group assignments and presentations
Role plays (inside and outside the training venue)
Case studies, video clips, music, pictures, diagrams, illustrations and DAILY SURPRISE TIP from TaGLA KNOWLEDGE Bank.

Venue: Morogoro

Dates:  21st to 25th May 2018

Course date: 21-05-2018 8:00 am
Course End Date: 25-05-2018 4:00 pm
Capacity: Unlimited

Description: -

Tanzania Global Learning Agency has organized training on International Public Sector Accounting Standards, Financial Statements Fraud and Governance Workshop. For sometimes now, there has been increasing pressure for governments around the world to be more accountable for their public budgets with governments and to produce accurate, meaningful and transparent financial statements. International Public Sector Accounting Standards (IPSAS) enable public entities to show clear accrual accounting and budgeting techniques and demonstrate results-based monitoring and reporting.

Workshop Objective: -

This workshop will provide the comprehensive understanding of applying IPSAS from the IASB’s IFRS standards to the framework of public bodies and enable participants to increase transparency. We will conduct discussions on how to overcome the challenges faced by other entities in implementing IPSAS. The workshop will also cover aspects on financial statement fraud detection and prevention as well as appreciating the role of risk management system in improving organisational management system.


Methodology and Duration of the Program

The duration of the program is 5 days. Training Methodology will be based on Power point presentations and plenary sessions.

Role play’s; Assessment exercises- pre and post sessions tests at the start and the end of each Module, to check the level of knowledge of participants on the topic before and after the training. Energizing exercises; Group discussions; Buzzing in pairs on a topic; Demonstrations and Case studies.




Targeting audience:

This training aims at promoting knowledge targeted to Accountants and Auditors, Assistant Lecturers, Lecturers, Students of the Profession, Participants will be awarded CPE hrs by NBAA.



Venue: Arusha



Dates: 21st to 25th May2018

Course date: 21-05-2018 8:30 am
Course End Date: 25-05-2018 4:30 pm
Capacity: Unlimited

Workshop Overview:

The supervisors play an important role in the organization. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This five-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors.

Workshop Objective:

By the end of the programme participants will be able to:

        Apply the relevant principles of management at their workplace

        Effectively manage the organisational resources

        Use effective decision making tools at the workplace

        Apply motivational techniques to enhance employee performance

        Use situational leadership styles to enhance employee performance

        Adopt effective communication techniques to suit their work

        Resolve internal conflicts with ease

        Diagnose problems and analyze difficult interpersonal situations

        Improve listening, communication, and coaching skills


The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.

Who Should Attend:

Administrators, Supervisors, Junior Managers and Team Leaders who wish to improve their people management skills.

Venue: Mwanza

Date:  28 May -1 June, 2018

For more information contact:

Executive Director

Tanzania Global Learning Agency

5 Shaaban Robert Street, IFM, Block “A”

P. O. Box 2287, 11101 Dar es Salaam

Phone:+255 22 2123705/09; Fax: +255 22  2123702  

E-mail: info@tagla.go.tzWebsite: www.tagla.go.tz; Facebook: www.facebook.com/tagla

Course date: 28-05-2018 8:30 am
Course End Date: 01-06-2018 4:30 pm
Capacity: Unlimited