Wasiliana Nasi: info@tagla.go.tz | +255 22 2123705 / +255 22 2123709 / +255 22 223711


In today's competitive business environment, good relations are essential to secure thriving business and an effective tool for cutting costs. This course emphasis the role that each person plays towards good customer relations and service provision within their organization. Time will be spent on developing participants’ telephone and conversation skills, analyzing areas for self-improvement so that each participant takes away a personal action plan.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service.


Equipping participants with skills in handling difficult customers; how to ensure that your personal style helps not hinders; gain confidence in dealing with different types of people on the telephone; and turn complaints into opportunities, with the aim of maintaining the satisfaction and loyalty of existing and new customers.


Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.


A highly interactive mode of training will be adopted to make the training not only KNOWLEDGE ORIENTED AND INFORMATIVE but also EXCITING and ENTERTAINING throughout five days.

Some of the modalities will include: -

Brief PowerPoint presentations
Individual & group assignments and presentations
Role plays (inside and outside the training venue)
Case studies, video clips, music, pictures, diagrams, illustrations and DAILY SURPRISE TIP from TaGLA KNOWLEDGE Bank.

Venue: Morogoro

Dates:  21st to 25th May 2018

Course date: 21-05-2018 8:00 am
Course End Date: 25-05-2018 4:00 pm
Capacity: Unlimited

Description: -

Tanzania Global Learning Agency has organized training on International Public Sector Accounting Standards, Financial Statements Fraud and Governance Workshop. For sometimes now, there has been increasing pressure for governments around the world to be more accountable for their public budgets with governments and to produce accurate, meaningful and transparent financial statements. International Public Sector Accounting Standards (IPSAS) enable public entities to show clear accrual accounting and budgeting techniques and demonstrate results-based monitoring and reporting.

Workshop Objective: -

This workshop will provide the comprehensive understanding of applying IPSAS from the IASB’s IFRS standards to the framework of public bodies and enable participants to increase transparency. We will conduct discussions on how to overcome the challenges faced by other entities in implementing IPSAS. The workshop will also cover aspects on financial statement fraud detection and prevention as well as appreciating the role of risk management system in improving organisational management system.


Methodology and Duration of the Program

The duration of the program is 5 days. Training Methodology will be based on Power point presentations and plenary sessions.

Role play’s; Assessment exercises- pre and post sessions tests at the start and the end of each Module, to check the level of knowledge of participants on the topic before and after the training. Energizing exercises; Group discussions; Buzzing in pairs on a topic; Demonstrations and Case studies.




Targeting audience:

This training aims at promoting knowledge targeted to Accountants and Auditors, Assistant Lecturers, Lecturers, Students of the Profession, Participants will be awarded CPE hrs by NBAA.



Venue: Arusha



Dates: 21st to 25th May2018

Course date: 21-05-2018 8:30 am
Course End Date: 25-05-2018 4:30 pm
Capacity: Unlimited

Description: -

Managing today’s local authorities requires sophisticated approaches that involve speed, creative decision making and versatility with the changing management practices. Approaches to local authorities management are changing rapidly that individuals who succeed are those who keep updating their own knowledge, skills and attitudes without assuming that they know it all.  Today, it is increasingly accepted that governments’ authorities are facing competition just like the private sector hence the importance of training and retraining has equally become critical in management of local authorities.  However, training has to be in relevant areas that affect performance of both public and private sector managers.  This course of managing the 21st century local authorities is therefore important for such managers.

Workshop Objective: -

The Programme is intended to help Senior and Mid Level Officers in government Ministries, Departments and Agencies, Local governments, CBO’s and private sector involved in administration of or dealing with local authority projects and programs develop new skills and attitudes required in managing effectively the local government authorities.

Methodology and Duration of the Program

The program shall be delivered in real time Video Conferencing through the Uganda Management Institute . Participants shall be engaged through short interactive presentations, case studies, exercises and discussions. Each module shall take 3 hours of interaction and feedback.

Course fees:-

TZS 850,000/= to cover course material, conference rooms- light refreshments and certification. Participants are expected to meet their travel and accommodation costs while attending  the course. No shows will be charged in full.

Targeting audience:


Senior and middle level managers in government ministries and departments, local governments, CBOs, and private sector involved in administration of or dealing with local authority projects and programmes.


Course date: 21-05-2018 9:00 am
Course End Date: 25-05-2018 3:00 pm
Capacity: Unlimited

Workshop Overview:

The supervisors play an important role in the organization. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This five-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors.

Workshop Objective:

By the end of the programme participants will be able to:

        Apply the relevant principles of management at their workplace

        Effectively manage the organisational resources

        Use effective decision making tools at the workplace

        Apply motivational techniques to enhance employee performance

        Use situational leadership styles to enhance employee performance

        Adopt effective communication techniques to suit their work

        Resolve internal conflicts with ease

        Diagnose problems and analyze difficult interpersonal situations

        Improve listening, communication, and coaching skills


The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.

Who Should Attend:

Administrators, Supervisors, Junior Managers and Team Leaders who wish to improve their people management skills.

Venue: Mwanza

Date:  28 May -1 June, 2018

For more information contact:

Executive Director

Tanzania Global Learning Agency

5 Shaaban Robert Street, IFM, Block “A”

P. O. Box 2287, 11101 Dar es Salaam

Phone:+255 22 2123705/09; Fax: +255 22  2123702  

E-mail: info@tagla.go.tzWebsite: www.tagla.go.tz; Facebook: www.facebook.com/tagla

Course date: 28-05-2018 8:30 am
Course End Date: 01-06-2018 4:30 pm
Capacity: Unlimited

Course Description:

The course is designed to demystify financial information and help enhance effectiveness in decision making. It intends to equip non-finance managers with the necessary skills and techniques of accounting and finance related issues in order to enable them contribute effectively and efficiently to the accomplishment of organizational objectives. Participants will emerge from the course with an understanding of the content of financial statements, how to analyze and interpret financial data, the importance of cash flow and matching budgets to realistic targets and explore how to accurately evaluate capital expenditure.

At the end of the course participants are expected to:

1. Understand basic accounting principles and financial management

2. Read and Understand financial statements

3. Learn to read and analyze a set of organization’s accounts;

4. Apply the information in financial statements in decision making and in control of their operations activities;

5. Evaluate business proposals and projects;

6. Understand modern budgeting and budgetary control approaches.

7. Analyze and Interpret financial statements;

8. Integrate your strategic direction into your budgets and use it as a tool for measuring and managing performance.

Proposed Duration and Method:

The course is designed to last 15 hours in total. It will run for five days, three hour per sessions, one session a day, with emphasis on real cases – examples of real cases.

Fees: Tshs 750,000 cover tuition fees and course material. Participants are expected to meet their travel and accommodation costs while attending the course. Certificates will be issued at the end of the course. Absentees will be charged the full course fees.

Target Audience: Non Finance Executives,  Managers, Senior Officers  and individuals from both the Public and Private sectors who wish to develop a financial toolkit to complement their existing professional or technical skills.

Course date: 28-05-2018 9:00 am
Course End Date: 01-06-2018 1:00 pm
Capacity: Unlimited